HR Customer Service Representative - Fortira - Tampa, FL

• Implement processes related to payroll delivery


• Provide Tier 2 (detailed) support to inquiries related to payroll


• Serve as a subject matter expert for time and attendance.


• Facilitate and participate in governance process used for analysis and approval of payroll work requests and projects.


• Collaborate with Savings Plan & Benefits to understand the savings and benefits calculations and the impact on payroll calculation.


• Coordinate with Outsourced Service Provider regarding all policies, programs and processes related to payroll.


• Work with the company HR Service Delivery Team to ensure service provider is achieving Service Level Agreements (SLAs)


• Assess the delivery impact of any HR Management Policy changes, regulatory or compliance changes may have on the service provider and company Payroll operations


• Aid in overseeing the implementation of payroll system solutions for LATAM based acquisitions.


• Evaluate the vendor solutions for time and attendance and recommend changes as contracts are due to expire.


• Interface with Total Rewards Center of Excellence (COE) to identify and address any administrative needs related to global compensation and benefit programs. Leverage expertise to produce solutions that enable global consistency and standardization and facilitate exceptional performance


• Develop practical implementation plans for HR Service delivery taking into account any local regulations and/ or needs


• Proactively develop and maintain technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices


• Interface with payroll and benefits vendors, as needed, to ensure compliance with established procedures


• Analyze vendor SLAs and maintain a scorecard to communicate performance to global process leaders and regional delivery leads

Desired Experience

• Bachelor Degree or equivalent required.


• Minimum of 2 to 4 years of LATAM Payroll operations experience including any combination of Argentina, Brazil, Chile, Columbia, Mexico, Peru & Venezuela


• Experience working in a Shared Services environment and with a third party service provider.


• Comprehensive knowledge of Payroll, Payroll Tax, and Payroll Accounting and related end to end processes.


• ADP streamline experience


• Experience with automated time and attendance systems preferably Kronos.


• Strong project management and leadership skills are very desirable


• Certified Payroll Professional (CPP) is preferred

Ideal Candidates Would Also Have:

• Be able to read, write and speak multiple langues, specifically Spanish and ideally Portugese

Knowledge and experience of using “Workday Human Capital Management” (HCM)

Job Type: Contract

Local candidates only:

Required experience: