Customer Data Analyst - CocaCola - Atlanta, GA

Position Overview:
About The Coca-Cola Company

Everyone knows Coca-Cola. It’s the best-known product in the world. We’ve been making it since 1886 and it still tastes the same.

As a business, The Coca-Cola Company is constantly evolving – we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world’s top five non-alcoholic sparkling drinks (Coke, Coke light, Sprite and Fanta) and 3,600+ products in over 200 countries, including water, juices, energy drinks, and even tea and coffee. Altogether, that adds up to more than 1.9 billion drinks around the globe every day.

Global Business Services (GBS)

GBS is The Coca-Cola Company’s multi-functional internal shared-services organization providing a wide range of transactional services across all Coca-Cola business units within functional areas such as: Finance and Procurement Operations, Human Resources Operations, Workplace Strategy and Operations, Controls and Compliance, Change Practice, Operational Excellence, Data Governance, User Experience and Content, and Creative Business Solutions. Our GBS main locations are Warsaw (Poland), Drogheda (Ireland), Buenos Aires (Argentina), San José (Costa Rica), Manila (Philippines), and Atlanta (Georgia, USA).

We offer our associates:
The Coca-Cola Company’s extraordinary heritage, our leading brands and the global scale of what we do.

The challenge of meaningful work – our unique global system offers constant opportunities to develop world-class skills and a truly international career.

A unique culture where people do what they love and live their values.

The kind of competitive compensation you would expect from a world leader.

At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that’s how we push the world’s greatest brands to new heights. What’s your secret formula?

Position Overview

The Central Data Management (CDM) Analysts will be one of few primary stewards of the data that is entered in the Customer Master File. This position will be responsible for standardizing and processing ads, changes and termination requests per the lead time stated/agreed in the Service level agreement (SLA). Additionally, this position will be responsible for researching and understanding all upstream and downstream impacts for all changes made to the Customer Master File.

Key Responsibilities

Manage and coordinate the ongoing communication maintenance and monitoring of standard data (e.g. volume share) and performance

measures.

Validate the accuracy of data that is transferred from KO systems to operating systems

Identify and research data integrity issues.

Review inputs to verify that data entered is complete and accurate.

Reconcile the processing and external feeds to decision support systems (CCNA systems) to ensure all transactions are accurately

timely and completely recorded.

Formulate and communicate recommendations for resolution of data integrity issue to appropriate party.

Validate the accuracy of customer and bottler data across multiple KO systems.

General Activities:
Build and develop relationships with peers and others to exchange feedback on product/service issues, identify and/or solve problems, assess needs, and/or achieve business results.

Identify, classify, maintain, and protect files, documentation and sensitive information consistent with record handling and retention requirements.

Protect information and materials provided to third parties (e.g., consultants, vendors, suppliers, bottlers) by ensuring appropriate

procedures are followed and parties are bound by Company confidentiality agreements as necessary.

Protect information provided in confidence from outside sources (bottlers and other business partners) and ensure this information is not disseminated to those not directly involved.

Establish relationships and work effectively with internal individuals/parties in order to meet one’s own commitments effectively

and efficiently.

Take action to improve one’s own knowledge and skills.

Determine personal actions needed to satisfy a customer/client requirement.

Seek out new learning/development opportunities to enhance job performance and skills.

Establish and maintain relationships with external individuals/parties in order to protect and enhance the image of the Company.

Protect the Company and all Company information against unauthorized disclosure, eavesdropping and legal exposure.

Education: Bachelor’s Degree or equivalent work experience

Related Experience: 1+ years work experience

General Competencies:
Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the

job; accurately checking processes and tasks; being watchful over a period of time.

Building Value-Based Relationships: Generating alliances internally and externally by continuously identifying and acting on those things

that will create success for the Company and its customers, bottlers, suppliers, communities, and governments.

Contributing to Team Success: Actively participating as a committed member of a team and working with other team members to help complete goals and deliverables.

Problem Analysis: Forming an opinion or making a decision through careful testing of assumptions and facts; taking action that is

consistent with available facts, constraints, and probable consequences.

Communicating Effectively: Conveying information and ideas in a clear, meaningful, and timely manner; providing information to ensure

understanding; solicits input from the audience during the communication.

Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing

assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Function Specific Knowledge and Skills:
Data Validation: Knowledge of and ability to understand and resolve data inconsistencies or variances.

Computer Capability: Ability to use information tools (i.e., Coca-Cola Connection, Sales Force Tool Kit, VALUE, Nielsen, MIS, CCT Plus, LARS) to obtain the needed information to evaluate performance and access relevant data.

Data Extraction: Knowledge of and ability to extract and query data from systems (e.g. PAPA$ SAP Focus Billing and Promotions Nielsen INFORM PLUS OPS Messenger).

Training Development: Ability to develop instructional content and curriculum using knowledge of instructional design principles and training needs assessment procedures.

Leadership Behaviors

DRIVE INNOVATION : Generate new or unique solutions and embrace new ideas that help sustain our business

COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS : Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler).

ACT LIKE AN OWNER : Deliver results, creating value for our brands, our System, our customers and key stakeholders.

INSPIRE OTHERS : Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.

DEVELOP SELF AND OTHERS : Develop self and support others’ development to achieve full potential. That sounds appealing? Then start now – TASTE THE FEELING . Please submit your application (CV and Cover Letter) in English.

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants

employees

and contractors of the company. The scope of this inquiry may cover such elements as education

employment history

a criminal history check

reference checks

and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.