Director of Front Office - Starwood Hotels and Resorts Worldwide Inc - Denver, CO

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.

Location

As the largest of the Starwood Hotels & Resorts brands, Sheraton serves the needs of both business and leisure travelers in locations from Argentina to Zimbabwe. Encouraged to call upon their own experiences to put their guests at ease, Sheraton associates connect with them in a personal way. The Sheraton Denver is steps from the 16th Pedestrian Mall. We are able to experience the excitement of the city while staying in touch to what matters most!

Department

Front Office

Job Description

**Candidates will need to complete an application in full in order to be considered for employment at the Sheraton Denver Downtown Hotel. Attaching a resume to a candidate profile while leaving other fields blank will be considered an incomplete application.** POSITION PURPOSE • Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses within approved budget constraints. Major areas of responsibility/management include: Front Office, Guest Services, Housekeeping, Security, Gift Shop and Health Club. May have responsibility for Recreation and Tennis. Participate in total hotel management as a member of the hotel Executive Committee. ESSENTIAL FUNCTIONS • Manage the human resources in the rooms division in order to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws. • Develop, recommend, implement and manage the rooms division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. • Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations and Starwood policies and procedures to ensure a high level of quality and customer satisfaction. • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Ability to assume the responsibilities of the General Manager in his/her absence. • Perform special projects and other responsibilities as assigned. • Participate in task forces and committees as requested. OTHER: • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. • Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. • Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees. • Must possess basic computational ability. • Must possess basic computer skills. • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. • Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems. • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. • Ability to make decisions with only general policies and procedures available for guidance. • Must be able to negotiate, convince, sell and influence professionals and/or hotel guests. • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. PHYSICAL DEMANDS: • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 15 lbs. occasionally. • Must be able to lift items weighing in excess of 50 lbs. occasionally. • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. • Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. • EDUCATION: High school or equivalent education required. Bachelor’s Degree preferred. EXPERIENCE: • Four to six years experience in Front Office/Housekeeping/Guest Services, including at least four years supervisory experience, required. GROOMING: • All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.