Americas Fraud Risk Senior Manager - Citi - New York, NY

DescriptionJob Purpose:
The role is to serve as an Independent Fraud Risk Management leader for the Americas GCG – Core Consumer, Small Business Banking, Retail Commercial Bank and Citi Personal Wealth Management. Primary responsibilities include

Oversee implementation of fraud strategy, policy and projects.

Conduct fraud thematic and product oversight reviews in the region (all consumer related products)

Coordinate and manage Fraud Risk tools development, design and implementation in conjunction with regional Fraud Execution (1st Line of Defense).

Assist and establish/maintain proactive fraud prevention mechanisms and fraud detection/investigation processes in the region.

Ensure payment card fraud losses are operating within the defined Risk Appetite parameters. Setup/implement sampling and other required techniques for other products in the region.

Track fraud losses versus plan and counsel /review of individual countries / portfolios.

Oversee compliance to all policies and procedures established at the group level including connected Financial Crimes disciplines.

Liaison with Global Consumer Risk and other internal and Industry peers

Job Background/context:
The mandate of the Independent Consumer Fraud Risk Management organization is expanding to include non-core consumer products: Small Business Banking, Retail Commercial Bank and Citi Personal Wealth Management.

The Independent Consumer Fraud Risk Management organization is restructuring itself to better support the business in lieu of the announcements of the exit of the consumer business in Argentina, Brazil and Colombia. As a result, an opportunity has risen to consolidate the Oversight function of NAM and Mexico into an integrated Americas coverage model.

Key Responsibilities:
The main responsibilities are;

Process:
Conduct and participate in various end to end fraud risk management reviews across the Americas portfolios. Consistently evaluate and review system and manual processes of authorization and fraud control modules.

Develop, implement and analyze MIS reports and facilitate the needs of authorization and fraud management.

Guide and assist in the implementation of sound and effective fraud processes and monitoring of non-core consumer products (Small Business Banking, Retail Commercial Bank and Citi Personal Wealth Management).

Provide counsel on fraud cases and fraud management related policies, ensuring an independent review of policy compliance.

Conduct Peer reviews of the fraud risk units.

Work with the compliance, operations and credit teams to strengthen the front-end verification and other processes (e.g. Funds transfer, Pin process, verification strategies).

Facilitate and disseminate best practices across all LoBs.

People:
Assist fraud managers and their teams to manage staff including training and career development plans and to ensure high morale among prevention, detection and recovery staff.

Champion fraud awareness and best practice sharing with various stakeholders and aid in the development of fraud risk management training modules.

Raise the level of fraud awareness among country fraud officers and other related staff.

Representing the fraud function with Regional & Country Executives to ensure appropriate levels of investment are made in controls, in relation to business product direction and emerging threats.

Financial:
To maintain an acceptable fraud-to-sales ratio

To be an expert in the Cards & Banking (including non-core) industry in terms of fraud prevention/management practice/programs.

To interface with Industry Associations (FSISAC, VISA, MasterCard, AE, Diners and JCB) to drive law enforcement in favor of the business.

To work with CSIS in collating and analyzing fraud trends and syndicated criminals activities.

Facilitate success transfer for authorization, fraud management and other parts of the consumer business.

Maintain an acceptable ROI for the fraud risk management unit.

Comply with the financial and accounting policies setup by the Risk group office.

Development Value:
This role entails a unique opportunity for building a robust career in Fraud Risk Management with expsoure to the life-cycle of all consumer products in the domestic and international markets.Qualifications

Knowledge/Experience:
12+ years of Fraud or Risk Management in the Consumer Banking space

Extensive experience consumer banking products including Cards, Small Business Banking, Retail Commercial Banking and Wealth Management.

Deep understanding of risk management and credit cycle management

Thought leadership and clarity in presenting ideas to senior management.

Understanding and management of various drivers and metrics and the impact on Citis P&L.

Qualifications:
University degree; Graduate or postgraduate in Business Administration, Economics, Statsistics, Econometrics, Engineering or any other computationally intensive discipline.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Skills:Management:
Ability to work effectively with individuals with diverse backgrounds and positions

Ability to work independently

Ability to communicate complex analytical ideas effectively and persuasively

Ability to influence and establish relationships with key stakeholders from remote locations

Functional Background:
Project management

Understanding of consumer banking business , systems and processes

Technical Skills:
Deep understanding of consumer risk management and credit cycle management

Thorough understanding of global Fraud practices and industry trends

Competencies

Core Credit Risk skills and understanding

Strong business drive and ability to mobilize organizational commitment and support for regional programs

Regulatory Risk and Compliance

Leadership skills and ability to deliver results, working with cross-functional and virtual teams

Good business understanding and working knowledge of Risk, Legal, Operations, Technology and FinancePrimary Location: United States,New York,Long Island CityOther Location: United States,Delaware,Wilmington; United States,Florida,Fort LauderdaleEducation: Bachelor’s DegreeJob Function: Risk ManagementTravel Time: Yes, 10 % of the TimeJob ID: 16022258