AVP, Solutions Delivery - Broker Dealer - MetLife - Charlotte, NC

METLIFE:
“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife, through its subsidiaries and affiliates, is a global provider of life insurance, annuities, employee benefits and asset management with operations in nearly 50 countries and leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. With a proven track record of financial strength and delivering on promises since 1868, the company prides itself on helping people plan for their future by protecting what matters most – their families and their achievements.

With 2014 total operating income of ~$70 billion, MetLife is ranked #42 on the Fortune 500 list and #69 on the Forbes Global 2000 list of the world’s largest public companies. Globally, the company has ~65,000 employees serving approximately 100 million customers, individuals, and businesses, including 90 of the FORTUNE 100. MetLife is also one of the largest institutional investors in the US with more than $450 billion in managed assets. FORTUNE Magazine’s World’s Most Admired Company survey recently named MetLife #1 in the Life and Health Insurance industry.

MetLife is an ambitious company with the scale, scope and talent to lead the transformation of the insurance and employee benefits industry, driving world class standards of performance around the globe. Launched in 2012 by MetLife Chairman and CEO, Steven Kandarian, the company’s enterprise strategy is based on four cornerstones: Refocus the U.S. Business, Grow Emerging Markets, Build a Global Employee Benefits Business and Drive Towards Customer Centricity and a Global Brand. Concrete actions are well underway in each of these strategic focus areas, including moving to a horizontally-integrated global operating model to help drive greater leverage of technology and operations and the more consistent application of functional priorities across global markets.

As One MetLife, the company has defined common values shared across the enterprise: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. These values guide how employees operate every day and are reflected in the company’s commitment to creating a world-class organization which places a high value on motivational leadership, engaged talent, and customer focus. For more information on working at MetLife, please visit MetLife Careers

LOB/ Global Function – Regional Application Development (RAD) – Americas

As an integral part of the larger Global Technology & Operations organization, RAD – Americas is responsible for delivering innovative technology solutions with speed and scalability, while supporting MetLife’s goal of leveraging marketplace opportunities. RAD departments include:

Solutions Delivery in support of GVWB, Retail and CBF Business segments

Product Manufacturing

Production Management | Shared Services | LatAm

The Americas

The Americas Division spans countries in North and South America, including: Argentina, Brazil, Chile, Colombia, Mexico, the United States, and Uruguay. The division is comprised of two regions: the United States and Latin America.

United States

Established in 1868, MetLife is the largest life insurer in the United States based on life insurance in force. Headquartered in New York city, the MetLife companies offer life insurance, annuities, auto and home insurance, and other financial services to individuals, as well as group insurance and retirement & savings products and services to corporations and other institutions throughout the United States.

Latin America

MetLife began its presence in Latin America in the early 1990s and has continually expanded its business through both organic and inorganic growth. In 2002, MetLife acquired Aseguradora Hidalgo in Mexico. Then, in 2005, MetLife acquired Travelers Life & Annuity business from Citigroup, growing its position in the region. Most recently in 2010, MetLife acquired Alico from AIG, a transformational deal through which MetLife became the world’s leading life insurer and the largest U.S. life insurer in Latin America. Today, MetLife provides risk, protection and retirement products (such as individual and group life, pension funds, accident & health and dental plans) in Argentina, Brazil, Chile, Colombia, Mexico and Uruguay. MetLife now services over 20 million customers throughout Latin America and is the largest life insurer in Mexico.

Today, Latin America is one of the strongest footholds for MetLife outside the U.S. and represents a large portion of the Company’s non-U.S. revenues, driven by the expansion of the region’s economies.

DEPARTMENT : Solutions Delivery – Retail Business – Broker Dealer

LOCATION: Charlotte, NC

THE ROLE: Reporting to the Vice President, Solutions Delivery Retail, this position will primarily face off with senior leaders (SVPs and VPs) in the business as well as IT primarily in the context of strategic initiatives and maintenance impacting over $10M of investment per year for RADAM in support of the Americas lines of business as well as Global Ops. Hence this role is focused on the creation of the Technology Roadmap for the Broker Dealer business and the successful realization of that vision incrementally through the various strategic and tactical initiatives.

Key Relationships:
Reports to: VP, Solutions Delivery Retail

Direct Reports: TBD

Other Key Stakeholders: Critical relationship with Broker Dealer business teams

Key Responsibilities:
Directs the work of the Solution Management team comprised of 5-10 associates (Director and below) as well as some external consultants.

Directs/Coordinates the work with 3-5 internal partner teams and 2-5 external vendors.

Relationship Management across GTO and Business

Portfolio Planning

Partners with senior leadership of the business and IT communities to prioritize projects to achieve the goals of the Enterprise.

Provide regular, ongoing feedback into the development of the core Project Management processes.

Responsible for team metrics (resource allocation, training, etc.).

Escalates issues to senior leadership as needed.

Resolves Resource Allocation/Resource Contention amongst major projects and with other LOB Portfolio Managers.

Improves team performance by building team cohesiveness, leading, mentoring, training and motivating in order to facilitate cooperation, ensure efficiency and boost morale.

Effectively manages the Portfolio’s operational budget.

Leverages industry expertise to develop and implement program guidance.

Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training and development.

Attracts and develops talent to enhance the team’s effectiveness

Benefit realization

CANDIDATE QUALIFICATIONS: Business Knowledge/Technical Skills:

Bachelor’s degree and related field experience required; Master’s/MBA Degree preferred

10-15+ years of relevant IT experience; 5+ years of Insurance industry required

10+ years managing projects some of which have been large scope and highly visible projects.

Minimum 5 years of management experience.

Requires an in-depth knowledge of the system development life cycle, and application program development alternatives.

Requires familiarity with insurance-specific systems/applications, products and business processes.

Possesses strong leadership and negotiation skills.

Extensive knowledge of project management concepts and practices such as Scope, Communication, Financial and Risk Management practices, as well as Project Lifecycle methodologies.

Broad technical knowledge of networking, Internet, distributed and mainframe computing.

Excellent communication skills, both written and verbal.

Understanding of management and HR policies and practices.

PMP or PgMP-equivalent certification preferred, but not required.

Ability to interact with VP-level and above leaders in GTO, RADAM and the Americas business areas (GVWB, Retail, CBF).

Leadership Competencies: Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.

Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.

Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, martial or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. Note to Mobile Users: If viewing on a mobile device and would like to apply, please email the job to yourself and complete the application from a desktop/laptop. Note to Desktop/Laptop Users: For immediate consideration, click Apply Now button below. You will be directed to complete an on-line profile which takes 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job. Internal Use Only: 032 No Selection