Req ID: 132073
Job Function: Finance
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Sub-department: Office Location: Miami – Regional HO, FL (MIA_REG) Travel Required: No Selection Start Date: The Panalpina Group is one of the world’s leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide. We are looking to hire a Regional Industry Vertical (IV) Credit & Collections to…
- Credit review/new business support (30%) and collections management (70%)
- Engages with respective Sales IV’s in new business development, building up existing customer relationships, and improving collection effectiveness for the Americas (Canada to Chile/Argentina)
- Ensures adherence to procedures and corporate policy in order to minimize outstanding customer balances and potential loss
- Assists Shared Services Center (SSC) to perform collection tasks and provides necessary direction and data
- Drives the production of reports and analyzes said reports to manage overall working capital for the region
- Position may engage solving operational aspects which can be the key driver of aged receivable
- Position may also provide ( Responsibilities
Credit Management
1. Supports Americas head of Net Working Capital (NWC), Heads of Finance, as well as Operations/Sales in assessing new customer credit and existing customer credit increase requests (including submission to SSC)
2. Informs District Operations/Sales of credit decision; provides credit decision where applicable in a timely manner
3. Authorized for credit approval to USD $500,000
4. Understands proper account grouping linkage where applicable and supports SSC as needed
5. Support Credit Limit analysis
6. Field inquiries from Operations/Sales and provide guidance regarding accounts proposed for blocking and/or outsourcing as a result of Dunning procedure
7. Understands profitability in relation to credit management
8. Analyzes credit requests and provides credit recommendations/approvals as applicable
9. Works on and runs reports to support overall NWC analyses for AME region (this can include, but is not limited to aging reports for AR, vendor analysis for AP, credit limit tool reporting, master data review, bad debt, etc.)
10. Ensures that customers that have exceeded their credit limit are immediately addressed (either via obtaining payment or reviewing credit limit for an increase – as appropriate)
Collections
As a Regional IV Collection Manager you are managing the credit portfolio and Shared Services Centers (SSC) in:
1. Monitoring and controlling open disputes between customers/SSC/Operations/Sales
- Prepare for weekly call with SSC based on input given by SSCs in Manila and Buenos Aires on how to tackle issues with global key customers
- Engaging with respective Sales IV Heads in order to gain additional coordination and leverage obtaining collections
2. Interfacing to Operations/Sales for exceptional query handling
3. Interfacing to IT/Operations for exceptional query handling (i.e., EDI billing transmission problems)
4. Resolving exceptional customer request forwarded from the SSC
5. Managing and documenting resolution of assigned disputes
6. Dispatching paper dunning letter and customer statements if applicable
7. Supporting regular debtor review
8. Approving or rejecting legal recovery in collaboration with Country/District Head of Finance (CHoF)
9. Identifying/approving write-offs in agreement with AME Head of NWC and the CHoF as per Approval Matrix
10. Filing claims with bankruptcy courts as applicable in connection with legal
11. Providing guidance and recommendations on how to proceed with “debts in default“
12. Validating customer master data amendments
13. Visiting clients and resolving open items for customers in the Americas related to your IV
14. Facilitate Syncada signons for Operations – US (may expand to Americas)
15. Understands profitability in relation to collections
Other
Other duties overall as assigned, and as they relate to NWC, collections, and the AME region
Qualifications
- Knowledge of credit, accounting, and/or finance
- Advanced knowledge of credit management techniques and processes
- General knowledge of freight forwarding and/or logistics
- Advanced knowledge of MS-Office products (Word, Excel, Powerpoint Outlook)
- Advanced knowledge of SAP preferred
Skills
- A high level of attention to detail and a logical and organized approach
- Strong communication skills (spoken and written) and persistence
- Strong organizational and analytical skills
- Ability to work well independently as well as in a team and in conjunction with SSC counterparts
Languages
- Fluency in English
- Working knowledge of Spanish and/or Portuguese preferred
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