Client Specialist Job (Buenos Aires, AR)

Title:Client Specialist
ID:JREQ054200

Description

We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.Role PurposeRetain market share by enabling end users to maximise the value of the desktop, identify and focus on the “at risk” customers and generate leads.Client Specialists will use their specialist knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickinessResponsibilitiesTrain new and existing end users on the desktopTimely capture of end user intelligence in appropriate CRM toolIncrease product stickiness by demonstrating relevant new content and functionality that enable end users to make moneyTake orders for small-volume sales of desktops and specialist data at existing customersIdentify “at risk” customers/end users and tactically focus on retaining them, bringing in Sales Specialists where requiredGenerate leads to pass to Sales Specialists for conversionProvide customer feedback to product development/SBU and represent the “voice of the customer”Participate in strategic migration activities as requireIdentify market ideas to engage a broad set of clientsMentoring of “junior” specialists

Qualifications

Scope & ImpactIndividual contributorResponsible for end user account management for given asset class(es) in a specific region/territoryWorks as part of a virtual team with the Account Teams well as other members of the sales teamFocus on retentionCarrying net sales targetsTravel as neededTechnical / Professional Skills & CompetenciesDeep market understanding including a) basic market understanding b) knowledge of relevant market c) strong understanding of customers’ business modelSignificant product and workflow expertise (e.g. knowledge of financial modelling, Excel, MS Office); knowledge of specific tech./ data appsStrong customer service skillsPresentation skills (verbal & written)Strong interpersonal skillsAbility to organize and execute a sales planAbility to use MIS systemsRelationships: Internal / ExternalInternalWorking with the Account Team and Sales SpecialistsPassing customer feedback to the SBUsInteract with Internal Support TeamsExternalHead of Desk (and levels below)End Users (including interns, new hires, etc)Market data Support/ Help DeskIndustryOrganizations Associations/ForumsAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales Family Group
Primary Location: Buenos Aires, AR
Other Locations:
Organization: GGO LatAm-Southern Unit
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel: