Salesforce CRM Analyst Job (Buenos Aires, AR)

Title:Salesforce CRM Analyst
ID:JREQ054923

Description

We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.Role PurposeProvides assistance and may act as a liaison among an internal development group and an internal Business Sponsor , team or product management group in order to: assist in understanding the requirements for a given product, or process, or system and collection/analysis of that dataMay review basic product needs, instructions, regulations, and/or laws for low to medium level projects; begins to document requirements and assists in communicating the requirements to internal stakeholdersDepending on the nature of the project, undertakes entry-level requirements testing and/ or User Acceptance testing and technical implementation with guidance.Develops an understanding of customer and/or product needs in the context of internal and external requirements for software development informationResponsibilitiesAssists in the elicitation and documentation of business requirements.Begins to outline improvements and revisions for low complexity or standard business processes with guidance from more experienced colleagues.Translate basic or low complexity business requirements into technical solutions with guidance.Maintains a relationship with stakeholdersUses a structured requirements process to assess near-term needs.Adheres to metrics to ensure customer satisfaction.Liaise between business and technology teams to ensure change management and communication of change to team is done in a systematic way for low complexity projectsImplements improvements to process or product as directed by management.Develops a basic awareness and understanding of Thomson Reuters technologies, products, and services, including a basic understanding of how technical solutions impact the business.Scope & ImpactPerforms work within one business segment and/or module within a product engaging in less complex business processes within a project context to gather and specify business requirements or to work on the next stage of the requirements process to conduct systems analysis.Works with project team members for projects of small to medium scope and simple to moderate complexity, or sub-projects within a large or highly complex project with technical and managerial direction.Accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs.Quality of work is regularly reviewed by more senior colleagues and/or manager to ensure it is delivered within agreed procedures and timeframes and focused on internal and/or external customer needs.Works independently within defined parameters, taking ownership of problems within own area of knowledge, escalating as appropriate.Decisions are made within guidelines set by others.Receives direct guidance and supervision in day to day work.

Qualifications

Technical / Professional Skills & CompetenciesUnderstands performance requirementsBasic understanding of requirements management best practice and ensures these practices are used.Good written and oral communication skills.Basic analysis skillsBasic ability to facilitate meetings and other business needsWorking knowledge in relevant software application.Relationships: Internal / ExternalWorks with other levels of team members (Senior, Lead, and Manager) and development staffDevelopment leads (e.g. Managers, Project Managers, Project Leaders, Technical Leads)May Provides phone support to end users.At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Technology Development Family Group
Primary Location: Buenos Aires, AR
Other Locations: Buenos Aires,Buenos Aires,ArgentinaBuenos Aires,Buenos Aires,Argentina
Organization: GGO COO
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel: