Rural Society Argentine Steakhouse Host - Loews Chicago Hotel - Chicago, IL

The Loews Chicago Hotel is currently seeking a Host to join the Rural Society team. Rural Society is a contemporary Argentine steakhouse from nationally renowned master of Latin cuisine Chef Jose Garces. Inspired by his travels to South America, Rural Society is at once rustic and luxurious, bringing the energy and sophistication of Buenos Aires to Chicago. Our menu and primarily South American wine list, combined with our warm hospitality and welcoming décor, transport you far from the bustle of the city to the sweeping cattle ranches and grill-fired kitchens of Argentina.

Opened March 2, 2015, Loews Chicago Hotel features 400 guestrooms, including 25 suites, more than 25,000 square feet of innovative meeting space, multiple outdoor terraces for guest and function uses, spa/fitness center and an outdoor rooftop including a pool overlooking the city.

Boasting city and lake views from the guest rooms, the property is located just one block north of the Chicago River and two blocks east of North Michigan Avenue, in the heart of Chicago. The hotel is part of a highly visible 52-story tower comprised of the Loews Chicago Hotel and 390 luxury residential apartments.

The Host is responsible for greeting and seating guests. Coordinates seating to balance workload among Servers. Oversees dining room maintenance. Monitors service to ensure guest satisfaction

More specifically:
Supervises Servers and Service assistants in the absence of manager

Controls Reservation Book, accepts reservations and enters them accurately into the record

Maintains guest history files, uses information to enhance repeat guests experience

Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period

Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability

Inspects menus to ensure cleanliness and acceptability

Greets guests in a polite professional manner

Determines guest needs, verifies table availability, assigns appropriate table for seating

Guides guest to appropriate table

Assists guest with seating, and presents menu

Ensures removal of unnecessary place settings at occupied tables

Notifies server of guest seating, and communicates any special needs or requests

Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate employee

Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard

Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks

Other duties as assigned

Maintain there work place organized and Host stand

Promotes and applies teamwork skill at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to all guests, management and fellow team members

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Required Skills & Experience:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Thorough knowledge of restaurant terminology and food service techniques and sanitation standards

Exceptional guest service skills

Excellent management, leadership, communication and organizational skills

Ability to work flexible schedule to include weekends and holidays

Education: High School diploma or equivalent

Experience: Two + years experience as Host/Supervisor in high volume upscale Hotel or free standing Restaurant

Licenses or Certificates: N/A