Digital Community Manager - Prudential - Newark, NJ
Prudential International Insurance (PII) continues to be one of Prudential’s fastest growing and most profitable business groups.
PII has operations in ten countries around the world (Japan, South Korea, Taiwan, India, China, Brazil, Argentina, Mexico, Poland, and Italy) and is looking to fill a Manager, PII Link Community position in the Marketing and Strategy department in Newark, New Jersey.
Reporting to the Director, Digital Marketing,
PII is seeking a Manager, PII Link Community who will play a central role in the development and maintenance of PII’s internal collaboration platform (PII Link).
The platform which is used to collaborate, manage projects and serve as a document repository is an important part of the PII culture.
The incumbent will help to develop and implement strategy and objectives of the platform working with PII Marketing leadership.
The manager will be responsible for the day-to-day activity on the site and will work with associates across PII functions and international operations.
S/he will be viewed as the in-house community manager and platform expert, and consult with PII functional areas and local operations to help develop and implement their communities in line with the platform objectives and local business objectives and priorities.
Key responsibilities:
·
Work with Marketing leadership to establish community goals, objectives and PII’s Internal Social Business / Collaboration strategy
·
Manage the PII Link community providing:
o
Initial and ongoing training to all PII Link members in line with their specific roles within the community
o
Expertise to PII Link associates to support the creation of sub-communities to meet specific functional and business needs
o
Engaging content to be shared within the platform and across sub-communities
o
Monitoring
/ reporting of platform activity to track performance against objectives and develop new recommendations to improve community engagement
o
Tier 1 technical support for the community and act as a liaison to the PII IT organization for complex technical support
·
Develop the content strategy and manage the content calendar for the PII Link home page
·
Manage the PII Standard Operating Principles to identify issues and
adopt
policies to mitigate those issues
·
Manage the user registration and activation process
Qualifications
·
Bachelor’s degree preferred
·
3-5 years
experience in community management of internal and / or external digital communities
·
Knowledge of Jive platform or other collaboration or social platforms
·
Outgoing personality expressed through digital interaction.
The community manager will need to generate excitement, engagement and adoption of the platform.
·
Demonstrated expertise in engaging and activating community groups
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Experience in locating and engaging activists within the community to foster dialogue and collaboration
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Experience in using Google Analytics Premium and in establishing metrics to track community growth and collaboration
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Experience in gleaning community insights and reporting / recommending strategies to achieve community goals
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Excellent writing skills; strong oral communications and analytical skills
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Experience in HTML and CSS a plus
·
Outstanding collaborative skills and ability to interface across organizational levels and cultures
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Strong organizational skills with ability to meet tight deadlines in a fluid, fast-paced environment
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Knowledge of life, accident & health, and savings products a plus
·
International experience and language abilities preferred
Prudential Leadership Competencies:
While all candidates should possess the attributes of the Prudential Leadership competencies, the following three are highlighted as being of particular importance:
·
Transforms strategy into action – a key component with this role will be to take the PII Link strategy and implement it within the platform to drive business results
·
Takes Intelligent risk – the candidate should be able to identify, prioritize and recommend new ideas for the platform and solutions based on business and analytical knowledge
·
Collaborates to seize opportunities – this position will require collaboration across multiples levels and geographies in the organization.
The ability to act as the platform expert, identify opportunities to share best practices and foster collaboration across the organization are critical to this role.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential’s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
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