Head of Community - TopTal - United States

The Toptal Community currently hosts 3-5 events across the world each week, ranging from exclusive technical conferences in Argentina, to panel chats in NYC, to happy hours in Croatia.

As the Head of Community, you will lead a high-energy team whose job is to engage and support thousands of Toptal engineers—both online via toptal.com and across hundreds of local communities around the world. You will work with dozens of local leaders to help coordinate events and encourage learning, communication, and collaboration to accelerate the already thriving Toptal community. You will work with dozens of core team members to create and support the infrastructure needed to scale our community—both internally and externally. You will work with the founders on special projects and growth initiatives.

This is a remote position that can be done from anywhere.

Responsibilities:
Create the online and offline community strategy and implement new procedures and systems, including the moderation policy, escalation and customer service procedures, and community engagement and outreach initiatives. You will regularly monitor these initiatives to ensure that they are accomplished professionally and effectively.

Create and maintain strong external partnerships while strengthening Toptal’s global network.

Work with engineers and product teams to create software infrastructure around the Toptal community.

Reveal new growth, partnership, and community opportunities.

Monitor, optimize, and report on growth metrics and KPIs.

Participate in weekly team meetings and strategy sessions.

Communicate constantly with teams via Skype.

Requirements:
To excel at this position, you must be energetic and proactive.

You must be a self-starter with lots of initiative and creativity.

You must be an excellent leader with an exceptional ability to explain complex concepts clearly while dealing with multiple projects and priorities.

You need to be comfortable with all aspects of global recruitment and management of global teams, and you must always be an outstanding brand ambassador.

While a technical background is not required, you must be excellent at using data and quantitative approaches for decision making.

You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.