Front Desk Agent - Starwood Hotels and Resorts Worldwide Inc - Denver, CO

Front Desk Agent – Full Time

Company
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.

Location
As the largest of the Starwood Hotels & Resorts brands, Sheraton serves the needs of both business and leisure travelers in locations from Argentina to Zimbabwe. Encouraged to call upon their own experiences to put their guests at ease, Sheraton associates connect with them in a personal way. The Sheraton Denver is steps from the 16th Pedestrian Mall. We are able to experience the excitement of the city while staying in touch to what matters most!

Department
Front Office

Job Description
**Candidates will need to complete an application in full in order to be considered for employment at the Sheraton Denver Downtown Hotel. Attaching a resume to a candidate profile while leaving other fields blank will be considered an incomplete application.** POSITION PURPOSE • Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members. • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. • Issue key to and control entrance of safety deposit boxes. • Post miscellaneous charges as requested. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. • Book reservations for those guests who approach the Front Desk. OTHER: • • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. • • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. • • Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. • General knowledge of the city where hotel is located and its attractions. • Extensive knowledge of the hotel, its services and facilities. PHYSICAL DEMANDS • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced ability for up to 4 hours in length. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to exert well-paced ability in limited space. • Must be able to lift up to 15 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Ability to spend extended lengths of time viewing a computer screen. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS EDUCATION • High school or equivalent education required. EXPERIENCE • One to two years in a public contact position. GROOMING • All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. ** This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.