Payroll Process Expert - GE Global Operations - United States
As a member of Global Operations – HR Team you will be responsible for a large, complex, or multiple operational processes focused on Payroll & Benefits. Develop effective relationships with the internal and external suppliers that administer the process. Includes developing an in-depth P&B systems and processes and legislative rules. Identify and resolve operational issues & support process improvements. Work cross functionally with internal teams and suppliers Essential Responsibilities Responsible for a large complex or multiple Payroll & Benefits process(s) to ensure successful execution Manage service delivery metrics and/or third-party supplier performance in relation to the assigned procss(s) Support execution of HR Operations processes (On & Off boarding, Employee Life Cycle, HR Lifecycle, Car Fleet Admin) in compliance with relevant region, country and local regulatory laws Drive increased productivity and compliance through process improvements, standardization and simplification within assigned area Advise on complex questions/requests from customers (Businesses, HR, employees); provide “Best in Class” customer service Ensure that structures and systems are aligned to deliver key objectives efficiently and effectively, through timely and accurate communication, payroll and labor processes, preventing any liability or labor risk to the company Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes Maintain high standards of accuracy and quality to ensure compliance with relevant legal and GE policy requirements Participate in internal, external payroll and benefits audits Develop effective relationships with customers (Businesses, HR, Finances) and suppliers through proactive communication to provide outstanding service delivery Proactively seek customer feedback to identify areas for process improvement, standardisation and productivity within assigned process Continuously build and share area of expertise; keep current with internal and external updates and changes Provide ad-hoc operational support for assigned process • Preparation of year-end reporting & associated statistics Qualifications/Requirements Bachelor’s degree from an accredited university or college in related area (accountant or business administration preferred) Fluency in English Effective interpersonal skills; proven ability to develop and maintain team and client relationships, both in immediate and remote contexts Comfortable delivering against quantitative and qualitative performance metrics Demonstrated project ownership and accountability Desired Characteristics 2-4 years process experience in Payroll & Benefits or HR Operations preferred Solid interpersonal skills; ability to work effectively in a team-based environment Experience of administrating staffing, employee benefits, on-boarding or off-boarding processes, gained in a HR Shared Service environment Solid understanding of national legislative payroll and benefits rules Demonstrated organizational skills, attention to detail, and accuracy Excellent verbal and written communication skills Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) Experience establishing and maintaining customer and supplier relationships Self-starter who can manage multiple tasks simultaneously with minimal supervision Ability to anticipate and resolve challenges • Solid analytical skills Data privacy and controllership awareness Proficient in Oracle or PeopleSoft Job Information
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