Custom Program Manager - Worldstrides - Austin, TX

ISA offers a wide variety of study abroad programs at accredited schools and universities in Argentina, Australia, Belgium, Brazil, Chile, China, Colombia, Costa Rica, Czech Republic, Dominican Republic, England, Fiji, France, Germany, Greece, India, Ireland, Italy, Japan, Jordan, Morocco, New Zealand, Peru, Scotland, South Africa, South Korea, Spain, and Thailand

About the Position:
The Custom Program Manager will play a critical role in all aspects of program development and implementation. The Custom Program Manager should be comfortable fielding initial inquiries from universities and should inspire confidence in ISA’s ability to professionally and comprehensively support the university’s program(s). The Custom Program Manager will work closely with ISA’s resident staff to build itineraries and budgets, and will be responsible for drafting proposals and contracts. The Custom Program Manager will interface most directly with university faculty and staff, in addition to the ISA resident staff, but during the program implementation phase, will also interact with students.

Job Responsibilities will include:

• Cultivating possible leads for new programs with existing and new university contacts


• Advising on ideal program sites based on the type of service-learning project, as well as academic models to ensure an enriching and educational experience for participants


• Consulting with the ISA Service-Learning manager on potential opportunities, while maintaining an understanding of the host organizations’ needs in each site


• Building itineraries based on requests from universities and faculty, that are realistic based on ISA’s Service-Learning opportunities


• Developing budgets using Excel


• Communicating with university faculty and staff about all aspects of the program


• Creating program proposals and contracts


• Liaising with the Service-Learning division by attending weekly meetings, including updates for the department on a regular basis


• Conducting pre-departure orientations


• Managing faculty leader and ISA resident staff communication during program implementation, as well as troubleshooting during the program


• Handling the admissions process, including modification of ISA’s online student portal based on the individual program sites and according to each university’s preferences


• Coordinating with ISA’s Health, Safety and Security department to manage incidents


• Conducting and compiling post-program evaluation

Required Skills:

• Excellent organizational skills including follow-up and attention to detail


• Fluent in Spanish


• Strong oral and written communication skills and comfort communicating with culturally diverse individuals


• Dedication to the provision of excellent customer service


• Ability to work independently and within a team


• Ability to multitask effectively and efficiently

Qualifications:

• Bachelor’s degree in relevant field, Masters preferred


• Minimum of one year of experience in the field of International Education or in a university setting

Preferred Experience:

• First-hand knowledge of living, working or studying in at least some of these locations: Peru, Costa Rica, Dominican Republic, Morocco, Jordan, and Chile


• Familiarity with excel


• Experience working with NGOs