Field Support Manager - Critical Care- Latin America - Cook Med - Cook Medical - Bloomington, IN

Since 1963, Cook Group companies have been among the leaders in developing healthcare devices that have improved lives around the world. COOK remains at the forefront of medical research and worldwide sales of products for endovascular therapy, critical care medicine, general surgery, diagnostic and interventional procedures, bioengineered tissue replacement and regeneration, gastroenterology and endoscopy procedures, urology, and obstetrics and gynecology. COOK is a global company with a global focus – and a global future.

We have an immediate opening for a highly motivated and driven Field Support Manager in our Critical Care Strategic Business Unit. Critical Care addresses clinical needs in emergency and critical care medicine, anesthesiology and other related specialties.This is an excellent opportunity to join a fast growing, well-established, and respected medical device industry leader. The territory offers substantial growth opportunities for a professional salesperson who brings the required skills.

The Field Support Manager is concerned with sales and profitability, developing support strategies, recruiting, managing, training, directing, developing, monitoring, and motivating all Distributors in the SBU region as assigned.

POSITION WILL BE BASED IN A MEXICO, ARGENTINA, BRAZIL OR CHILE.

Job Functions/Duties (may include other duties as assigned)

• Develops and implements a business plan that anticipates and identifies challenges in the market in order to meet established goals and strategies for the management of distributors by the SBU.
  


• Actively monitors market share in the assigned region.
  


• Provides direction, support, training and guidance to all Distributors within the assigned region to help achieve individual and organizational goals.
  


• Recruits Distributors who report directly or indirectly to the Field Support Manager.
  


• Establishes sales targets with Distributors as appropriate and monitors ongoing performance of the Distributor against sales target.
  


• Assists the Sales and Marketing Manager on price setting.
  


• Selects, organizes and participates in local and international exhibitions and meetings.
  


• Maintains active relationships with key accounts and key regional physicians.
  


• Ensures that complaints are monitored and actively addressed in a consistent and timely manner.
  


• Seeks and evaluates new product ideas, provides adequate information and facilitates ongoing communication.
  


• Understands and follows company quality policies and procedures with respect to Complaint Handling, Product Returns, Samples, Consignment Stock and any other areas as appropriate.
  


• Ensures that the COOK® image is presented in a consistent and professional manner.
  


• Ensures that COOK’s Code of Conduct is complied with in all business matters carried out on COOK’s behalf by Cook employees or Distributors working on Cook’s behalf.
  


• Travels extensively throughout assigned SBU area.
  

Work Experience

• Previous experience managing distributors in the medical device industry.
  


• Experience leading and motivating others.
  


• Experience in risk taking in the execution of business strategy.
  


• Experience in effective problem solving and organization of projects.
  


• Experience in working independently with little direct supervision
  


• Experience in verbal and written communications. Education
  


• Bachelor’s degree in a related field preferred.
  


• Knowledge of Microsoft software, e.g. Word, Excel, Powerpoint.
  

Physical Requirements

• Frequently lifts product sample cases, weighing between 20 and 50 lbs.
  

Our Benefits:

• Base salary
  


• Teamwork bonus and performance bonus
  


• Company laptop computer
  


• Company paid cell phone
  

Cook is an Equal Opportunity Employer