UC Engineer - TEKSystems - Grand Rapids, MI
2. Call Manager
3. Call Manager Express
4. Knowledge of Unity Connection
5. Contact Center
Job Description: JOB DUTIES:
– Assistance with Cisco Communication Manager and Cisco Unity Connection deployments as they arise. This would be systems globally managed from the US.
– Assistance with updating and creation of technical documentation and cleaning up document repository. This includes end-user documentation as well as technical documentation.
– Managing work orders and tickets for various voice-related items including the configuration of phones, setting up of cloud-based system accounts.
– Various process improvement and review activities.
– Assistance with deployment of various in-progress voice, video, unified communications, and Contact Center-related projects as needed.
– Coordinating projects with multiple tasks, multiple people, and potentially multiple teams.
– Investigations into new technologies, functions, features related to unified communications and contact center technologies
PROJECTS:
– IP Telephony centralization (centralizing regional call manager expresses into central CUCM clusters) *in progress
– IP telephony deployments to various locations in the Americas (Argentina, Dominican Republic) *in progress
– Global dial plan deployment (investigate number normalization to help improve global dial plan and + dialing from WebEx connect
– IP telephony automation tools (investigate automation tools, packages as they relate to UC techologies)
– Analog fax replacements (work toward the removal of analog fax machines on the Ada campus. This may include physical tracing down of cables, etc.)
– Assistance in upgrades of various IPT and UCCE systems (help manage upgrades of various IP telephony platforms (CME, CUCM) around the world (managed centrally from the US))
– Updating and cleaning up of end user and technical documentation (helping maintain the documentation repository and keep end-user and technical documentation up-to-date)
– Voice/video end-user experience enhancements (work with the team on various projects to improve the end user experience for users of voice and video technologies)
– Cisco collaboration edge management (deployment of and management of cisco collaboration edge)
– Deployment of e911 solution (deployment of Red sky e911 solution across the campus)
SKILL SET REQUIRED:
– Working knowledge of voice and video technologies, practices and implementation methodologies
– Knowledge and experience with voice and video technologies and equipment including cisco communication mananger, unity connection, and call manager express
– Demonstrably successful experience and comfort dealing directly with customers; being able to speak to them in business terms and translate business requests into actionable designs
– Solid oral and written communications skills
– Willingness to learn new technologies and skills as part of the job
– Ability to work in a team and collaborative environment
– Ability to work in a self-directed environment, at times with minimal oversight or direction
IDEAL SKILL SET:
– Experience with Windows servers, VMware infrastructure, and the full suite of Cisco unified communications solutions including communication manager, unity connection, call manager express, unity express, unified contact center enterprise, customer voice portal, video communication server, cisco codian MCU, WebEx, Jabber and cisco unified computing systems, collaboration edge
– A degree and/or certifications would be a nice to have About TEKsystems: Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems’ leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.
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