Travel Ops Analyst - CocaCola - Atlanta, GA

Position Overview:
About The Coca-Cola Company

Everyone knows Coca-Cola. It’s the best-known product in the world. We’ve been making it since 1886 and it still tastes the same.

As a business, The Coca-Cola Company is constantly evolving – we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world’s top five non-alcoholic sparkling drinks (Coke, Coke light, Sprite and Fanta) and 3,600+ products in over 200 countries, including water, juices, energy drinks, and even tea and coffee. Altogether, that adds up to more than 1.9 billion drinks around the globe every day.

Global Business Services (GBS)

GBS is The Coca-Cola Company’s multi-functional internal shared-services organization providing a wide range of transactional services across all Coca-Cola business units within functional areas such as: Finance and Procurement Operations, Human Resources Operations, Workplace Strategy and Operations, Controls and Compliance, Change Practice, Operational Excellence, Data Governance, User Experience and Content, and Creative Business Solutions. Our GBS main locations are Atlanta (Georgia, USA), Warsaw (Poland), Drogheda (Ireland), Buenos Aires (Argentina), San José (Costa Rica), and Manila (Philippines).

We offer our associates:
The Coca-Cola Company’s extraordinary heritage, our leading brands and the global scale of what we do.

The challenge of meaningful work – our unique global system offers constant opportunities to develop world-class skills and a truly international career.

A unique culture where people do what they love and live their values.

The kind of competitive compensation you would expect from a world leader.

At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that’s how we push the world’s greatest brands to new heights. What’s your secret formula?

Travel Operations Analyst based in Atlanta

Position Overview

To ensure timely and accurate review, approval, and issuance of Corporate Travel Cards and Purchase Card for TCCC employees.Responsibility includes decision to approve or cancel Corporate Cards in line with Company policies and procedures. Monitoring card activities, balances and follow-up with cardholder regarding outstanding issues. Maintain positive relationships with customers and apply customer service skills in a manner that defuses -emotional- customer interactions in both a verbal and written context. Work as backup and primary management of Level 2 Concur System help desk tickets and elevate as needed to the North America Credit Card Services Supervisor for resolution.

Key Responsibilities (prioritized)

Assist with administration of the Corporate Card and Purchasing Card programs for Corporate, North America and Canada. Interface with American Express and SunTrust to deliver services to our clients.

Daily management, administration and support of the Corporate Travel & Expenses (T&E) card and Purchasing Card (P-Card) programs.

Review applications and issue cards to new employees as necessary.

Educate employees on the proper use of the card, policy information and changes to the card.

Address delinquent card holders of past due balances appropriately.

Address any issues with the cards

Coordinate smooth transitions between organizations:
Transition employees from Coca-Cola Refreshments (CCR) to The Coca-Cola Company (TCCC)

Transition employees from TCCC to CCR

Card Program transitions between regions and organizations

Determine priorities for one’s area of accountability to create clarity about focus and enable work to be completed efficiently

Research, review and resolve T&E and P-Card Customer Service Inquiries as 2nd level support

Desk Side training and assistance for Corporate Card & P-Card

Reporting

Review HR Termination/Cancels List daily

Delinquencies for cancelled cards monthly

Review 13 months no activity reports

Monthly review of 30, 60, 90, 120, 150 & 180 days delinquencies and follow-up notices

Monthly Review of Active Cardholders lists for Corporate Cards & Purchasing Cards

Research and analyse past due American Express accounts to assist clients in reconciliation process.

Provide monthly metrics for card administration of credit card programs.

Review all suspended cards

Maintain, organize and file all original documentation received to support issuance and activities related to card Programs.

Routinely update and document desk procedures

Use Cognos (Concur) reporting to achieve efficient and effectiveness in role.

Concur: Review expense reports status against SAP and card providers to ensure timely payments of our card holders account

SAP Knowledge: Knowledge of SAP to review and research payment to our Cardholders and card Providers

Create recorded training sessions for Corporate and Purchasing cards: Usage, New User training, Monthly training

Training: Attend training to grow skills and broader awareness

Operational Excellence Initiatives: Identify opportunities

Core Service Excellence: Provide quality baseline support to our clients

Other:
Conduct final check (e.g., check methodology, reasonableness, propriety of information) of financial material prior to distribution.

Identify, classify, maintain, and protect files, documentation and sensitive information consistent with record handling and retention requirements.

Accounting work experience

Accounting Principles. Knowledge of and ability to understand basic accounting principles (e.g., debit and credit) around transactional processes.

Data Extraction. Knowledge of and ability to extract and query data from systems (e.g., SAP, CONCUR, Cognos Crystal, Lync ).

Customer Focus: Making customers (external and internal) and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.

Financial Systems and Processes. Ability to research financial systems and processes (e.g., journal vouchers, expense reports, vendor file) to resolve issues (e.g., missing expense checks, missing journal vouchers).

Data Validation. Knowledge of and ability to understand and resolve data inconsistencies or variances.

What you need to be successful

High school diploma

Proficiency with ERP computer systems

Analytical skills and capabilities

Strong Excel skills, Ability to compare data from various data sources and identify inconsistencies or variances.

Salesforce, Concur Travel and Expense and Cognos Reporting helpful

Attention to detail,

Inquisitive mind-set

Ability to work across multiple levels within the organization.

Strong integrity and ability to handle sensitive situations discreetly

Fluency in English, both spoken and written

Concur experience, Experience with Card and Card Programs (preferred)

Knowledge of finance controls (preferred)

Leadership Behaviors

Drive Innovation

Collaborate with System, Customers and Key Stakeholders

Act Like an Owner

Inspire Other

Develop Self and Other

That sounds appealing? Then start now – TASTE THE FEELING .

Please submit your application (CV and Cover Letter) in English.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.